MyHeritage Customer Service

myheritage-review

DNA Testing isn’t a new product that was discovered in the present time. Finding out your own family history may reveal some unforeseen information regarding your relatives.

Some people use it for entertainment. On the other hand, it may be the only method to reconnect with lost family members you didn’t even know. If you’re looking for all of the details, MyHeritage has that for you. That way, you can trace your family’s heritage or learn about various clans from around the world.

One thing to note is that they can only conduct autosomal tests, which are an effective way of connecting to relatives and ethnic lineage.

The review we’ll look at the way MyHeritage works and how accurate it is.

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Before you go on, you may want to check out this video by Family History Fanatics on YouTube that gives a quick review. After, you’ll want to read the rest of our article for a more comprehensive review of MyHeritage.

Pros and Cons of MyHeritage MyHeritage Customer Service

Pros

  • Results are given within 3-4 weeks.
  • 24/7 customer service
  • Each paid DNA test comes with a free software for your family tree.
  • DNA tests and personal information are secured privately
  • Easy to comprehend results

Cons

  • DNA does not offer any health-related information
  • Small database of about 2.4 million records
  • No detailed explanations were provided for your findings
  • The mtDNA and yDNA tests aren’t available

MyHeritage DNA Ethnicities Estimates

MyHeritage has access to 42 different ethnicities which includes Irish, Jewish, Native American, Japanese, and many more. The estimates break down your ethnicity into percents. A list of regions is provided of your ancestors’, which includes the father and mother’s side. Each one is unique in its percentage of your DNA.

These percentages can be viewed using a map made available by MyHeritage. It displays shared ethnicities and ancestral places, including important events like births and deaths.

The DNA Test

You can sign up for a free login on MyHeritage to start the test. Your account is used in the test kit to gather the details. In the kit, you make use of a swab that is placed in your cheek for 45 seconds. Then, you place saliva in the vials provided and ship your kit back to business.

People of any age may take the test. Even infants can take it as long as there’s permission from the parental or legal guardians. This test can be helpful for those who are elderly as they have a more challenging time producing enough saliva.

DNA Reports

DNA reports in MyHeritage are ready within 3-4 weeks. Once you have received the email, it reveals an image of genetic data including your ethnicity and percentages.

After taking the test, there’s an option to upgrade the kit for $49 and access these health kits. The information you need to provide is not provided when you purchase the test at first. You’re required to fill in the questionnaire, which is confidentially reviewed by a professional medical professional. A clinical team by the company will review the report if genetic counseling is needed.

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DNA Matching

It’s possible to get DNA match using the privacy settings on the website. The website compares your data with other users so one can analyze potential relatives. There might come a result where you may match with your fifth or fourth cousins. They make sure that all distant relatives are included.

If you have more match-ups, the chances are the relationship may be true. It all depends on the proportion of common genetic sequences.

DNA Family Tree

The family tree is a free software provided by MyHeritage. Once the results are given you can make your own family tree to discover the place your relatives might come from. It also includes intelligent matching, which searches for families with similar profiles to locate a match.

While trying to determine where an individual relative is from, there isn’t provided information why the person has decided to move to another region. Some family members are willing to discover the reason.

What they have, in turn, is an active search engine that searches through billions of historical information in the database.

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Knowledge Base and Customer Support

A help center and knowledge base are available at MyHeritage’s website. It contains instructions, payment options, and guidance on how to understand DNA. Their customer service is toll-free in several countries, including that of the United States and European countries.

MyHeritage Data Privacy

Any information given to MyHeritage is utilized for internal purposes. They analyze the relationships between families as well as test DNA samples and raw DNA.

The information is not sold, shared, or licensed to other parties. When enabled sharing DNA matches, they are included. MyHeritage will not share results from DNA if needed or in the event that it is acquired from the owners.

It’s viable to stop MyHeritage by preventing it from sharing your personal information derived from DNA matches and being seen in search results.

Database Size

Compared to existing databases, MyHeritage has 2.4 million records, which is the lowest in the industry until now. This could be a good opportunity to locate new relatives.

Data Exportability

This is where MyHeritage excels. In addition to the fact that it can let you upload test data from other providers, you can download your own DNA raw data. Certain providers will not let you upload your data to different services after the data is uploaded to their servers.

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Regional Granularity

While MyHeritage provides access to 42 countries, this is one of their weaknesses compared to counterparts. This is particularly relevant in the case of autosomal test results since the information is broken down into specific regions that have significance to culture.

Pricing Plans

MyHeritage has two ways to avail their services Kits or subscription. In the subscription, you can avail of their services at no cost to create a tree for your family with 250 members. However, you will not have access to any of their features. If you can, they have paid subscriptions. It starts at $79/year for The Premium Plan or $189 per year for the Full Plan.

Each one of them is able to access specific features per pricing plan.

On the other hand, they offer a kit that can be done at your home. There are two options available: Standard and Health & Ancestry.

Standard Kit

For $90, which includes shipping charges, you will gain ethnicity reports as well as access to the MyHeritage DNA Matches via their website. You can contact potential relatives that match.

Health and Ancestry Kit

This kit is priced at $220 with shipping charges. The difference with this one is having information about carrier risk and genetic risks. For instance, a family has a history of diabetes and other medical dangers. Some rare diseases may also be included.

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Verdict

If the main intention is getting to know your ethnic heritage Then MyHeritage is a great research tool.

You can have a complete glimpse of your genes however, you’ll not know the exact route your ancestors took across the globe. Even health-related information won’t be given to you unless you’re willing pay an extra fee. MyHeritage Customer Service

They have a large database where you can browse any item you’d like. It is also possible to upload your DNA information to MyHeritage to look for potential matches. MyHeritage Customer Service

The information they provide to them is subject to possible breach. MyHeritage assures users that all information uploaded to the site is secured by multiple layers of encryptions. All in all, users from across the globe trust them.

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Frequently asked questions (FAQs) MyHeritage Customer Service

What exactly is MyHeritage?

MyHeritage is a genealogy platform founded by Gilad Japhet. Their goal is to link distant relatives from the past as well as the present via DNA testing. It combines genetics with family records to enable people from all walks of life to join.

Does MyHeritage have any privacy policies?

Yes. The data stored in MyHeritage is secure and it’s certified by CLIA and CAP-accredited. DNA tests and personal data are protected by various encryptions. Only you are able to view the raw DNA information and DNA test results.

Any information given MyHeritage will be kept confidential. MyHeritage will not be shared with third organizations. They will only provide the data to the person who requested it or if it is necessary to.

What time will the results be given from MyHeritage?

It can take between 3 and 4 weeks before the kit arrives back at the company. As the results are made available and they are notified by email. The results will be published at the MyHeritage website.

What is the process for DNA samples within MyHeritage?

MyHeritage employs microarray-based, test for DNA autosomal. Raw data is given which the company calculates DNA matches and ethnicities using every ancestral lineage both paternal and maternal.

Do you want to give MyHeritage DNA as a present?

It’s possible. You can either ship the kit yourself and include the address of the recipient, or let MyHeritage handle it for you. Once they receive the kit, they will establish a new MyHeritage account and activate the equipment. After activation, the company will notify them of their samples and results.

Is the DNA test free?

There is no way to do that. MyHeritage will allow you to upload your DNA test results for free, however the test itself isn’t. You can use the kit or subscribe to any of their plans.

What’s the cost for the cost of a MyHeritage subscription?

Depending on what you will take advantage of, it starts at $79 per year for the Premium Plan and $189/year for the Comprehensive Plan. Each plan has its own special features and you can avail more of them when you spend more.

Can you cancel a MyHeritage subscription?

Yes, of course. On MyHeritage, on the MyHeritage website, simply click on your name and select “My Purchases.” After that, click “Site Subscribers.” After seeing how your subscription is performing, click “View Details.” Below that, you’ll see the “Stop renewal” button.

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