Unable To Reach Customer Support At MyHeritage

myheritage-review

DNA Testing isn’t a new product discovered today. Discovering your own heritage may reveal some unforeseen information concerning your own family.

For some, it’s for fun. However, for others, it may be the only way to find lost relatives that who you’ve never met. If you’re looking to get the whole package, MyHeritage has that for you. That way, you can discover your family’s past or find out about other clans around the globe.

One thing to note is that they are only able to conduct autosomal testing, which is an effective method to connect with relatives and ethnic lineage.

In this review, we’ll examine the way MyHeritage is used and how accurate it is.

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Before you continue, you may want to watch this video by Family History Fanatics on YouTube that gives a quick review. Afterward, you will want to read the rest of our article for a more comprehensive review of MyHeritage.

Pros and Cons of MyHeritage Unable To Reach Customer Support At MyHeritage

Pros

  • The results are announced within 3-4 weeks.
  • 24/7 customer service
  • Every DNA test purchased comes with a free software for your family tree.
  • Personal information and DNA tests are kept privately
  • Easy to comprehend results

Cons

  • DNA is not able to give any health-related information.
  • Small database of about 2.4 million records
  • There were no in-depth explanations given for your results
  • yDNA and mtDNA tests aren’t available

MyHeritage DNA Ethnicities Estimates

MyHeritage offers access to 42 ethnicities, including Irish, Jewish, Native American, Japanese, and numerous others. The estimation breaks down your ethnic heritage into percentages. A list of regions is provided of your ancestors’ families, including the father and mother’s sides. Each of them is unique in its percentage of your DNA.

These percentages can be explored using a map made available by MyHeritage. It shows shared ethnicities and ancestral sites, which include important events such as births and deaths.

Doing the DNA Test

You can create a free account on MyHeritage to start the test. This account can be utilized to access the test kit to gather the information. The kit will apply a swab put inside your cheek for about 45 seconds. Then you put saliva in the vials supplied and send this kit directly to the company.

Any age group can take the test. Even infants can be tested as long as there’s consent from parents or guardians. The test can also be beneficial for those who are elderly as they’re more difficult to time producing enough saliva.

DNA Reports

DNA Reports on MyHeritage are available within 3 to 4 weeks. Once you have received the email, it reveals a map of genetic information including your ethnicity and percentages.

After taking the test, you can upgrade the kit for $49 and access all the kits for health. This information is not given when you purchase the kit initially. You’re required to fill in the questionnaire, which is carefully reviewed by a qualified doctor. A clinical team by the company will then review the report to determine in the event that genetic counseling is required.

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DNA Matching

It’s possible to get DNA match using the privacy settings on the website. It compares your information with others so one can analyze potential relatives. There might come a result which you can match your fourth or fifth cousins. They ensure that even the distant cousins are automatically included.

If there are more matches, the chances are the relationship may be true. The whole thing depends on the percentage of genetic sequences that are shared.

DNA Family Tree

A family tree can be created using a free software provided by MyHeritage. Once the results are given you are able to create your own family tree to discover where your relatives could come from. This includes smart matching, which finds families with similar profiles to find a match.

Although it is not clear where an individual relative is from, there isn’t provided information why the person chose to move. Some family members are willing to determine the reason.

What they’ve got, in turn, is an active search engine that scans through the billions of old records stored in databases.

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Customer Support and Knowledge Base

A help center and knowledge database are on MyHeritage’s site. It contains instructions, payment options, and instructions on understanding DNA. Their customer service is toll-free in several countries which includes that of the United States and European countries.

MyHeritage Data Privacy

The information you provide to MyHeritage is used for internal business purposes. They calculate the relationships between relatives, test DNA samples, and raw DNA.

This information is never sold, shared or licensed to third-party companies. When enabled, sharing DNA matches are included. MyHeritage will be able to share only DNA data if requested or in the case of acquisition from the owner.

It’s possible to disable MyHeritage to not share personal information from DNA matches and being seen in results from searches.

Database Size

Compared to existing databases, MyHeritage has 2.4 million records, which is among the fewest in the industry to date. This could be a good reason to discover new relatives.

Data Exportability

This is the area where MyHeritage shines. Aside from the fact it can let you upload test results from existing providers, it also lets you download your own raw DNA info. Certain services won’t permit you to upload your information to different services after it is uploaded at theirs.

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Regional Granularity

Although MyHeritage offers access to 42 various regions, this is one of their shortcomings compared to their competitors. This is especially important in the case of autosomal test results since the data is divided into distinct areas of cultural significance.

Pricing Plans

MyHeritage has two options to avail their services either through subscription or kits. In the subscription the subscription, you have access to their services at no cost in the case of a family tree of 250 members. But, you don’t have access to their features. If you can purchase a subscription, they offer it as a paid service. Starting at $79/year, you can get The Premium Plan as well as $189 annually for the Comprehensive Plan.

Each one of them has access to specific features based on the pricing plan.

On the other hand, they provide a kit that can be done in the comfort of your home. There are two choices: Standard and Health & Ancestry.

Standard Kit

For $90, which includes shipping charges, you will gain reports on ethnicity and access to MyHeritage’s DNA matches via their website. You can contact potential relatives with matches.

Health and Ancestry Kit

This kit costs $220, including shipping costs. The main difference is having information about the risk of genetics and the status of carriers. For instance, a family has a history of diabetes and other medical risks. Certain illnesses that are rare can be considered.

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Verdict

If your primary goal is getting to know your own ethnic lineage If so, MyHeritage is a great research technique.

You can take a detailed glimpse of your genes however, you’ll not be able to determine how your ancestors moved across the globe. Health-related information will not be provided unless you’re willing to pay some extra. Unable To Reach Customer Support At MyHeritage

They have a huge database, which you can scan anything you want. It’s also possible to upload your DNA data to MyHeritage to find any potential matches. Unable To Reach Customer Support At MyHeritage

Naturally, the information provided to them is susceptible to the possibility of a breach. MyHeritage assures users that all data uploaded on the website is secured by multiple layers of encryption. All in all, users from across the globe are able to trust them.

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Most Frequently Asked Questions (FAQs) Unable To Reach Customer Support At MyHeritage

What is MyHeritage?

MyHeritage is a platform for genealogy established by Gilad Japhet. Their goal is to link distant relatives from the past as well as the present via DNA testing. It integrates genetics with family records to enable people from all walks of life join.

Does MyHeritage have a privacy policy?

Yes. Information stored on MyHeritage is secure and it is CLIA-certified and accredited by CAP. DNA tests and personal information are secured through various encryptions. Only you have the right to view the raw DNA data and DNA test results.

Any information supplied MyHeritage will be kept confidential. MyHeritage will not be disclosed to third organizations. They will only share the information when the owner requests it or when it is required to.

What time will the results be given from MyHeritage?

It can take between 3 and 4 weeks before the kit arrives back at the company. Once the results are available the company will notify them through email and will be published in MyHeritage. MyHeritage website.

How are DNA samples processed within MyHeritage?

MyHeritage uses microarray-based tests for autosomal DNA. Raw data is provided, and MyHeritage uses to calculate genetic matches as well as ethnicities based on the entire ancestral lineage, both maternal and paternal.

Can you give the MyHeritage DNA for a gift?

It’s possible. You can send the kit yourself and include the address of the recipient, or let MyHeritage handle it for you. After they have received the kit, they’ll establish a new MyHeritage account and activate the equipment. After activation, the company will notify them of their results and their test samples.

Does the DNA test cost anything?

It’s not true. MyHeritage will allow you to upload your DNA test results at no cost, but the test itself is not. You either avail of the kit, or enroll in one of their plans.

How much is the cost of a MyHeritage subscription?

Depending on the features you avail of, it starts at $79/year to the Standard Plan and $189 for the Complete Plan. Each plan comes with its own special features and you will get more features as you pay more.

Can you cancel a MyHeritage subscription?

Naturally. At the MyHeritage website, simply click on your name and select “My Purchases.” Next, click “Site Subscribers.” After seeing the status of your subscription, click “View the Details.” Under it, you can locate the “Stop Renewal” button.

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